What is your return policy?
Non-Custom Retail
If you are not satisfied with a product, please let us know within 10 days of receipt.
We will send you a return authorization and upon receipt of the returned product we will refund the invoice price excluding a 20% restocking fee. The customer will be responsible for the return insured shipping.
Custom made products cannot be returned for a refund because they cannot be resold.
We will replace defective parts at no charge if notified by email within 10 days of invoice date.
After 10 days the customer will be responsible for return cost and we will evaluate the issue to determine who will be responsible for repair or replacement of part or parts in question. We take time to ensure all products are made with quality materials and to customer specifications.
Custom Retail
Repairs or defective parts
Exchanges
The customer is responsible for the return shipping and difference in cost of the product plus the shipping of the new/exchange product
All products must be returned in unused sellable condition.
The return shipping cost is the responsibility of the customer.
The product may be shipped back whichever way is most convenient.
Make sure to insure for the full replacement value and keep a copy of the tracking number.
Please include a copy of the original invoice with your return.